Skills 2020

Whilst we have a foundation to build on, our industry is facing a wide array of challenges, from skills shortages to emerging competition in many areas. In a tumultuous United Kingdom wide marketplace, nothing can be taken for granted.

It is against this background in 2010 we launched Skills 2020, an integrated skills and education strategy that will involve every part of our business over the next 10 years. The programme was developed following a review and identification of the key skills and challenges we will need and face throughout the next decade.

Skills 2020 is already helping us to evolve and refine our strategy for attracting, developing and retaining a flexible, highly effective workforce.

These key steps are fundamental to helping us meet the challenges ahead and the goals we have set for ourselves. The continued expansion and development of the services we offer our customers and in providing career opportunities to all our employees.